Frequently asked questions

Our London showroom is located within the Workspace building Fuel Tank in South East London. The showroom is by appointment only, please drop us an email on info@melimelihome.com to book in a time slot, we look forward to welcoming you over! For weekend appointments please contact us by end of day Friday to ensure we have availability.

Open Monday – Friday, 10am to 5pm

You can view a video of how to find Fuel Tank by clicking here. Please find address below.

MELIMELI Home
Fuel Tank B.19
8-12 Creekside
London
SE8 3DX

All product measurements are available on the respective product page. For furniture, you can also see the dimensions of the packaging in which the goods are delivered.

All our furniture is available in different fabrics and colours. To help you choose, we offer free fabric samples. Fill in our form and choose up to 4 different samples and we will send them to you. To access our fabric sample form, click here.

Our Luca sofa has removable upholstery. On our website you can buy a new upholstery for your Luca sofa. You can easily change your upholstery yourself and you can also dry clean it.

Our other sofas and armchairs with loose seat cushions only have removable covers for these. It is also possible to special order new seat cushion covers by emailing us at info@melimelihome.com. Please note that variations in fabrics may occur.

Other upholstered furniture such as armchairs and headboards do not have removable upholstery.

Our cushions, duvets and other, smaller interior pieces are delivered to your nearest retailer, normally within 2-3 working days.

Furniture listed on our website as being in stock will be delivered within 5-10 working days, but you will receive a notification after 2-3 working days to schedule your delivery.

Furniture that is not listed on our website as being in stock is made to order and is normally delivered within 8-10 weeks.

Unfortunately, we are unable to keep ordered items in stock for more than 14 days from the date the warehouse receives your order.

After placing the order, you will receive an order confirmation with information about your purchase. When your order is shipped from our warehouse, you will then receive a delivery notification via email or SMS.

It is important that you, the customer, check the package carefully for damage upon delivery and before signing the delivery note.

We are responsible for any defect or damage to your order that occurs before delivery or during transport.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

For goods in stock, the customer has a statutory right of withdrawal of 14 days from the time the goods are received. For ordered goods, the right of cancellation applies 14 days from the date the order was placed.

When using the right of withdrawal, the entire product amount is refunded, the cost of shipping is not refunded.

You can find our full refund policy here.

We have a modular sofa called Lucie. It can be configured to suit all needs: 2-seater, 3-seater, 4-seater, 5-seater, corner sofa, chaise longue, with or without armrests, pouf, etc. The only limit is your imagination. Learn more about our Lucie modules by clicking here.

If you already want to choose a pre-configured Lucie sofa, you can click here instead.

Unfortunately, we don’t have sofa beds in our range, but our sofas are deep and have really soft, lovely cushions that are great to sleep on.

We offer payment by credit card through Stripe.

We have a flat fee for shipping. Current shipping fees are £59.00 for furniture and larger items and £3.99 for smaller items. Shipping will be calculated at checkout.

We try to pack our goods as efficiently as possible and have therefore placed the legs inside our furniture during transport.

For our Luca sofas there are legs and screws inside the loose armrest.

For our armchairs and benches, you can find the legs by opening the zipper on the bottom of the product (covered with black fabric).

All our furniture is designed, handmade and manufactured in Poland. Our textiles are of the highest quality and are produced in Italy.

For the details in our assortment, please see each product description for production country.

We always recommend dry cleaning our furniture. More detailed information on care can be found here.

All our furniture (except Luca Original and Luca Grande) is delivered fully assembled.

Luca sofas are delivered with one armrest removed, which needs to be fitted after delivery. Screws, brackets and instructions are included.

Blanca sofas, Carla armchairs and Ester benches are delivered without fitted legs. These are packaged and stored during transport in a compartment in the seat.

Please note that you as a customer will be charged for the return freight and possibly a new freight cost in case you are not at home or for any other reason cannot receive your goods at the agreed time. This also applies if the reason is that our more bulky furniture does not fit into stairwells or through doors. Please measure carefully before ordering.